Eyewear Experience Advisor

Luxottica; Scranton (Lackawanna County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, seeks an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and paperwork, review prescriptions, and coordinate with Optometry and Retail teams to ensure high-quality patient care.

You will assist with frame and lens selection, process orders, and maintain patient records while upholding HIPAA and store standards. This role emphasizes service, accuracy, and strong communication.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.
• Previous experience in customer service, retail and/or optical.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information for accuracy; consults with Optician/Management as needed.
• Maintains HIPAA-compliant patient records and privacy.
• Operates the POS system and processes payments securely.
• Assists customers in selecting frames and lenses based on vision, lifestyle, and budget.
• Supports pre-examination testing and care guidance for patients.
• Maintains store appearance and adheres to brand standards.

Skills

Customer service

Communication

Sales skills

Problem solving

Fashion trend knowledge

Mathematical skills

Listening skills

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Cash register

Computers

Job description

LensCrafters, part of EssilorLuxottica, seeks an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and paperwork, review prescriptions, and coordinate with Optometry and Retail teams to ensure high-quality patient care.

You will assist with frame and lens selection, process orders, and maintain patient records while upholding HIPAA and store standards. This role emphasizes service, accuracy, and strong communication.