EyeCare Advisor: Optical Retail & Patient Experience

Luxottica; Monrovia (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Bonus program

Commission plan

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is hiring an EyeCare Advisor in California to create the LensCrafters Experience and support high-quality optometric care. You will link doctor and retail functions, greet customers, explain tests, and help with eyewear selections.

Responsibilities include processing prescriptions, handling contact lens care guidance, and maintaining HIPAA-compliant records while delivering excellent service and meeting KPIs.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and patient information carefully.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
• Accurately operates the POS system, collecting proper payment following company security procedures.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Sales skills

Communication

Attention to detail

Math skills

Cash handling

Fashion knowledge

Education

High School graduate or equivalent

Tools

POS system

Computers

Cash register

Job description

LensCrafters is hiring an EyeCare Advisor in California to create the LensCrafters Experience and support high-quality optometric care. You will link doctor and retail functions, greet customers, explain tests, and help with eyewear selections.

Responsibilities include processing prescriptions, handling contact lens care guidance, and maintaining HIPAA-compliant records while delivering excellent service and meeting KPIs.