Eyewear Concierge & Sales Advisor

MyEyeDr.; Gastonia (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Vision coverage

Employee discounts

Job summary

MyEyeDr. in the United States seeks an Eyewear Consultant to support doctors and teams, helping patients see, look, and be their best. No optical experience? Training and tools are provided to learn the industry and deliver a best-in-class patient experience.

This role guides eyewear choices, explains insurance benefits, and collaborates with the Office Optometrist to ensure a seamless visit. Some weekend and evening shifts required.

Qualifications

• Experience in customer-facing or sales roles preferred but not required.
• Willing to learn about industry, products, and services.
• Ability to meet office goals with a positive attitude.
• Friendly, patient-centric and team-oriented.
• Some weekend/evening shifts may be required.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience built on relationship and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize training to fit, measure, and adjust eyeglasses from a wide selection of eyewear.
• Complete optometric tasks in partnership with the Office Optometrist to best serve the patient and their lenses/frames.
• Collaborate with doctors and team members for a seamless patient experience.
• Demonstrate MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned.

Skills

Customer service

Sales

Communication

Team collaboration

Job description

MyEyeDr. in the United States seeks an Eyewear Consultant to support doctors and teams, helping patients see, look, and be their best. No optical experience? Training and tools are provided to learn the industry and deliver a best-in-class patient experience.

This role guides eyewear choices, explains insurance benefits, and collaborates with the Office Optometrist to ensure a seamless visit. Some weekend and evening shifts required.