Eyewear Concierge & Sales Specialist

MyEyeDr.; Williamston (NC); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking an Eyewear Consultant to provide exceptional customer service and guide patients through eyewear choices with a focus on fit and insurance benefits. Training will be provided to learn product lines and lens options, enabling you to deliver a best-in-class patient experience.

The role involves collaborating with doctors and staff to ensure a seamless visit, meeting sales goals, and contributing to a positive, patient-centric environment. Weekend/evening shifts may be required.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• A proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
• Collaborate with doctor(s) and team members to provide seamless patient experience.
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned.

Skills

Customer service

Sales

Communication

Team player

Willing to learn

Job description

MyEyeDr. is seeking an Eyewear Consultant to provide exceptional customer service and guide patients through eyewear choices with a focus on fit and insurance benefits. Training will be provided to learn product lines and lens options, enabling you to deliver a best-in-class patient experience.

The role involves collaborating with doctors and staff to ensure a seamless visit, meeting sales goals, and contributing to a positive, patient-centric environment. Weekend/evening shifts may be required.