Eyewear Concierge & Vision Care Sales Advisor

MyEyeDr.; Charlotte (NC); On-site; USD 32,000 - 41,000; Full time

Job summary

MyEyeDr. is hiring an Eyewear Consultant to provide personalized eyecare while supporting a trusted community of doctors. No optical experience is required, as training will be provided.

You will assist patients in frame and lens selection, educate on insurance benefits, and help deliver a best-in-class patient experience. Weekend and some evening shifts are required as part of a collaborative team, with opportunities to learn, grow, and contribute to a high-quality vision care environment.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• Willing to learn about industry, product, and services.
• Ability to sell with a goal to meet office targets.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience built on relationship and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize training to fit, measure, and adjust eyeglasses from a wide selection
• Complete optometric tasks in partnership with Office Optometrist to best serve the patient and selected lenses or frames
• Collaborate with doctors and team members to provide seamless patient experience
• Communicate and demonstrate MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales

Retail

Job description

MyEyeDr. is hiring an Eyewear Consultant to provide personalized eyecare while supporting a trusted community of doctors. No optical experience is required, as training will be provided.

You will assist patients in frame and lens selection, educate on insurance benefits, and help deliver a best-in-class patient experience. Weekend and some evening shifts are required as part of a collaborative team, with opportunities to learn, grow, and contribute to a high-quality vision care environment.