Eyewear Sales & Customer Care Advisor

MyEyeDr.; Exton (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonuses

Benefits package

Vision coverage

401(k) matching

PTO from day one

Employee discounts

Job summary

MyEyeDr. is seeking an Eyewear Consultant to help patients see, look, and be their best. You will support doctors and teams, learn eyewear products, and provide a best-in-class patient experience at the office.

No optical experience is required; we provide training and tools to learn about products, insurance benefits, and fitting lenses. Weekend and evening shifts may be required, with opportunities for bonuses.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Job description

MyEyeDr. is seeking an Eyewear Consultant to help patients see, look, and be their best. You will support doctors and teams, learn eyewear products, and provide a best-in-class patient experience at the office.

No optical experience is required; we provide training and tools to learn about products, insurance benefits, and fitting lenses. Weekend and evening shifts may be required, with opportunities for bonuses.