EyeCare Experience Specialist — In-Store Optometry Support

EssilorLuxottica; Tinley Park (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Bonus/commission plan

Total rewards package

Job summary

For Eyes in Tinley Park, IL, part of EssilorLuxottica, seeks an EyeCare Advisor to deliver the For Eyes Experience. You will assist customers with frames and lenses, explain tests and services, and support the Doctor under supervision.

The role emphasizes patient care, HIPAA compliance, and accurate records. Strong communication, math, and product knowledge are essential, with a friendly, service-oriented approach.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership skills.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers within 30 seconds.
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services and the appropriate time frame.
• Reviews prescriptions carefully and consults with Optician/Managing Doctor when necessary.
• Maintains HIPAA-compliant patient records and billing accuracy.
• Operates the POS system with accuracy and attention to details.
• Ensures store displays align with company guidelines.
• Supports pre-examination tasks and coaching in the Doctor's office.

Skills

Customer service

Communication

Sales

Math

Organization

Leadership

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Computers

Calculators

Job description

For Eyes in Tinley Park, IL, part of EssilorLuxottica, seeks an EyeCare Advisor to deliver the For Eyes Experience. You will assist customers with frames and lenses, explain tests and services, and support the Doctor under supervision.

The role emphasizes patient care, HIPAA compliance, and accurate records. Strong communication, math, and product knowledge are essential, with a friendly, service-oriented approach.