EyeCare Experience Specialist

Luxottica; Plantation (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health care

Employee discounts

Job summary

Luxottica, a leader in eyewear retail, seeks an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain exams and products, and support the optometrist and retail teams to ensure high quality patient care.

Responsibilities include handling patient records per HIPAA, processing orders, operating the POS, and keeping promotions and displays current. Strong communication and math skills are essential, with a passion for fashion and customer service.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.
• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary.
• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

Skills

Customer service

Fashion trends

Communication

Problem solving

Cash register

Sales

Math basics

Merchandise knowledge

Education

High School diploma or equivalent

Job description

Luxottica, a leader in eyewear retail, seeks an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain exams and products, and support the optometrist and retail teams to ensure high quality patient care.

Responsibilities include handling patient records per HIPAA, processing orders, operating the POS, and keeping promotions and displays current. Strong communication and math skills are essential, with a passion for fashion and customer service.