EyeCare Advisor & Optical Experience Specialist

Luxottica; Maple Shade Township (NJ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica's For Eyes is seeking an EyeCare Advisor to create exceptional value for customers by delivering the For Eyes Experience. You will support the Doctor in the routine practice of Optometry, help patients with paperwork, tests, and products, and ensure HIPAA-compliant handling of records.

This role emphasizes strong customer service, product knowledge of lenses/frames, and accurate processing of orders and invoices.

Qualifications

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Reviews prescriptions and patient information carefully; identifies special needs.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system with accuracy.
• Maintains store appearance according to guidelines.
• Maintains safe working environment.

Skills

Customer Service

Communication

Sales Skills

Math Skills

Cash Register Familiarity

Problem Solving

Fashion Trends

Listening Skills

Retail Knowledge

Education

High School graduate or equivalent

Job description

Luxottica's For Eyes is seeking an EyeCare Advisor to create exceptional value for customers by delivering the For Eyes Experience. You will support the Doctor in the routine practice of Optometry, help patients with paperwork, tests, and products, and ensure HIPAA-compliant handling of records.

This role emphasizes strong customer service, product knowledge of lenses/frames, and accurate processing of orders and invoices.