EyeCare Experience Specialist

LensCrafters; Menlo Park (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

LensCrafters in Menlo Park, CA is seeking an EyeCare Advisor who delivers the LensCrafters Experience by guiding customers through frame and lens choices, explaining tests, measurements, and services while coordinating with the optometrist and retail teams.

You will greet customers promptly, handle prescriptions, manage patient records, operate the POS, and ensure accurate orders and timely delivery, all while maintaining HIPAA guidelines and a safe store environment.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly for resolution.
• Maintains HIPAA-compliant patient records.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Operates the POS system accurately and handles payments securely.

Skills

Strong customer service skills

Strong communicator and listener

Problem solving ability

Organization skills

Sales skills

Strong basic math skills

Knowledge of office and store merch

Knowledge of current fashion trends

Education

High School graduate or equivalent

Tools

Cash register

Computers and calculators

Job description

LensCrafters in Menlo Park, CA is seeking an EyeCare Advisor who delivers the LensCrafters Experience by guiding customers through frame and lens choices, explaining tests, measurements, and services while coordinating with the optometrist and retail teams.

You will greet customers promptly, handle prescriptions, manage patient records, operate the POS, and ensure accurate orders and timely delivery, all while maintaining HIPAA guidelines and a safe store environment.