EyeCare Experience Specialist

EssilorLuxottica; Phoenix (AZ); On-site; USD 1,929,000 - 2,342,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure the highest quality Optometric care. You will link the doctor and retail functions, greet customers quickly, and guide them through exams, tests, and products with care.

Responsibilities include explaining paperwork, handling prescriptions, managing patient records per HIPAA, and operating the POS system accurately while delivering exceptional service in a fast-paced store environment.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

Skills

Customer service

Communication

Sales skills

Math skills

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Computers

Job description

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure the highest quality Optometric care. You will link the doctor and retail functions, greet customers quickly, and guide them through exams, tests, and products with care.

Responsibilities include explaining paperwork, handling prescriptions, managing patient records per HIPAA, and operating the POS system accurately while delivering exceptional service in a fast-paced store environment.