EyeCare Experience Specialist

EssilorLuxottica Group; Kingston (AL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in the United States is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and services, and connect patient care with retail operations to support quality eye care and sales goals.

Responsibilities include handling prescriptions, processing orders, operating the POS accurately, and maintaining HIPAA-compliant records while delivering friendly, informed service.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Skills

Customer service

Communication

Problem solving

Organization

Sales skills

Cash register

Calculators

Fashion trends

Merchandise knowledge

Education

High School diploma or equivalent

Tools

POS system

Job description

LensCrafters in the United States is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain tests and services, and connect patient care with retail operations to support quality eye care and sales goals.

Responsibilities include handling prescriptions, processing orders, operating the POS accurately, and maintaining HIPAA-compliant records while delivering friendly, informed service.