EyeCare Consultant: Patient-Focused Frame Specialist

Luxottica Group; Santa Clara (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

LensCrafters in Santa Clara, CA is seeking an EyeCare Advisor who delivers the LensCrafters Experience by guiding patients through exams, eyewear selections and services. You will connect the doctor and retail teams to ensure quality optometric care and a smooth patient journey.

With high school or equivalent and strong customer service skills, you’ll greet patients, explain paperwork, process prescriptions, manage records, and handle POS transactions while upholding HIPAA and brand standards in

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.
• Previous experience in customer service, retail and/or optical.

Responsibilities

• Greet customers promptly and answer calls.
• Explain paperwork, tests and services to patients.
• Assist with frame and lens selection for vision and lifestyle.
• Process prescriptions and patient information with HIPAA compliance.
• Operate POS and handle payments accurately.
• Maintain organized patient records and store displays.
• Support optical and doctor teams across operations.

Skills

Customer service

Communication

Cash handling

Sales skills

Organization

Math skills

Fashion knowledge

Education

High School diploma

Tools

POS system

Job description

LensCrafters in Santa Clara, CA is seeking an EyeCare Advisor who delivers the LensCrafters Experience by guiding patients through exams, eyewear selections and services. You will connect the doctor and retail teams to ensure quality optometric care and a smooth patient journey.

With high school or equivalent and strong customer service skills, you’ll greet patients, explain paperwork, process prescriptions, manage records, and handle POS transactions while upholding HIPAA and brand standards in