Vision Care Experience Specialist

EssilorLuxottica; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health care

Employee discounts

Paid time off

Job summary

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure the highest quality optometric care. This role links the doctor and retail functions, supporting patients with care, eyewear choices, and proactive service.

You will greet customers promptly, assist with frames and lenses, answer questions, and perform checkout while maintaining HIPAA standards and accuracy in paperwork and inventory.

Qualifications

• High School diploma or equivalent required.
• Strong customer service experience preferred.
• Familiarity with cash registers and basic math.

Responsibilities

• Greets customers within 30 seconds.
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information with care; consults when needed.
• Operates the POS system and processes payments accurately.
• Maintains HIPAA-compliant handling of patient records.

Skills

Customer service

Communication

Cash handling

Sales skills

Math skills

Education

High School diploma or equivalent

Job description

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure the highest quality optometric care. This role links the doctor and retail functions, supporting patients with care, eyewear choices, and proactive service.

You will greet customers promptly, assist with frames and lenses, answer questions, and perform checkout while maintaining HIPAA standards and accuracy in paperwork and inventory.