Eyecare Doctor Technician — Patient Experience Pro

Physicians Eye Care Group; Roseville (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Paid time off

Professional development

Employee Assistance Program

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and support the transition from clinical services to the retail team. The role emphasizes patient experience, store collaboration, and accurate handling of orders and records.

You will work in a dynamic, supportive environment with opportunities for professional development, bonuses, and a comprehensive benefits package, including medical, dental, and eye care coverage.

Qualifications

• You have 1+ year of experience delivering outstanding customer service to patients and/or customers.
• You are able to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have the skills necessary to communicate effectively with a diverse group of people.

Responsibilities

• Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments.
• Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Keep track of delivery time commitments to patients to ensure 100% compliance.

Skills

Customer service

Multitasking

Effective communication

Education

Associate degree or advanced certification

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and support the transition from clinical services to the retail team. The role emphasizes patient experience, store collaboration, and accurate handling of orders and records.

You will work in a dynamic, supportive environment with opportunities for professional development, bonuses, and a comprehensive benefits package, including medical, dental, and eye care coverage.