Eye Care Experience Specialist

physicianseyecare; Wilson (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Company paid life insurance

Short-term disability coverage

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service at our on-site store location. You will help transition patients between clinical and retail teams and support a smooth patient journey.

We value a proactive, tech-savvy team player with 2+ years of customer service, strong communication, and an interest in optics. Medical/dental benefits and growth opportunities are offered in a dynamic environment.

Qualifications

• 2+ years of customer service experience delivering outstanding service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Active, proactive problem-solving mindset to address patient concerns.
• Willingness to multitask and adapt to changing business needs in a team environment.

Responsibilities

• Deliver an outstanding patient experience, collaborating with team members to meet store goals and clinical metrics.
• Greet patients and identify needs, providing information about products and services.
• Answer inquiries and gather information to ensure a positive experience.
• Schedule and confirm appointments.
• Assist with patient concerns and inform on order status; meet expectations.
• Maintain brand standards and HIPAA-compliant patient records.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexibility

Tech-savvy

Optical experience

Education

Associate degree or higher certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service at our on-site store location. You will help transition patients between clinical and retail teams and support a smooth patient journey.

We value a proactive, tech-savvy team player with 2+ years of customer service, strong communication, and an interest in optics. Medical/dental benefits and growth opportunities are offered in a dynamic environment.