Eye Care Experience Specialist

physicianseyecare

Wilson (NC)

On-site

USD 36,000 - 52,000

Full time

3 days ago
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Benefits offered by this job

Medical benefits
Dental benefits
Prescription drug coverage
Company paid life insurance
Short-term disability coverage
Free eyeglasses
Identity theft protection
Pet insurance
Paid time off
Professional development

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service at our on-site store location. You will help transition patients between clinical and retail teams and support a smooth patient journey.

We value a proactive, tech-savvy team player with 2+ years of customer service, strong communication, and an interest in optics. Medical/dental benefits and growth opportunities are offered in a dynamic environment.

Qualifications

  • 2+ years of customer service experience delivering outstanding service to patients or customers.
  • Ability to communicate effectively with a diverse group of people.
  • Active, proactive problem-solving mindset to address patient concerns.
  • Willingness to multitask and adapt to changing business needs in a team environment.

Responsibilities

  • Deliver an outstanding patient experience, collaborating with team members to meet store goals and clinical metrics.
  • Greet patients and identify needs, providing information about products and services.
  • Answer inquiries and gather information to ensure a positive experience.
  • Schedule and confirm appointments.
  • Assist with patient concerns and inform on order status; meet expectations.
  • Maintain brand standards and HIPAA-compliant patient records.
  • Perform other duties as assigned.

Skills

Customer service
Communication
Problem solving
Multitasking
Flexibility
Tech-savvy
Optical experience

Education

Associate degree or higher certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service at our on-site store location. You will help transition patients between clinical and retail teams and support a smooth patient journey.

We value a proactive, tech-savvy team player with 2+ years of customer service, strong communication, and an interest in optics. Medical/dental benefits and growth opportunities are offered in a dynamic environment.

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