EyeCare Experience Specialist

EssilorLuxottica; Annapolis (MD); On-site; USD 26,000 - 37,000; Full time

Job summary

LensCrafters in Maryland is seeking an EyeCare Advisor to deliver the LensCrafters Experience, greeting customers promptly and explaining tests, products and services. You will connect the doctor and retail functions, review patient information, and ensure HIPAA-compliant handling of records while supporting the optometrist and store team.

Strong customer service, fashion and frame knowledge are essential, along with clear communication and math skills.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Sales skills

Cash register

Education

High School diploma or equivalent

Job description

LensCrafters in Maryland is seeking an EyeCare Advisor to deliver the LensCrafters Experience, greeting customers promptly and explaining tests, products and services. You will connect the doctor and retail functions, review patient information, and ensure HIPAA-compliant handling of records while supporting the optometrist and store team.

Strong customer service, fashion and frame knowledge are essential, along with clear communication and math skills.