Vision Care Experience Specialist

LensCrafters; Manchester (NH); Presencial; USD 31 000 - 40 000; Tempo integral

Resumo da oferta

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain eyewear options, and coordinate with the optometrist and retail team to ensure high-quality patient experiences.

You will handle pre-examination testing, guide patients on contact lenses, and assist with frame and lens selection while maintaining HIPAA-compliant records. Strong communication and math skills support accurate transactions and customer care.

Qualificações

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.

Responsabilidades

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.

Conhecimentos

Customer service

Communication

Problem solving

Organization

Sales

Math skills

Formação académica

High School diploma

Ferramentas

Cash register

Computers

Calculators

Descrição da oferta de emprego

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, explain eyewear options, and coordinate with the optometrist and retail team to ensure high-quality patient experiences.

You will handle pre-examination testing, guide patients on contact lenses, and assist with frame and lens selection while maintaining HIPAA-compliant records. Strong communication and math skills support accurate transactions and customer care.