Eyecare Doctor Technician — Patient Experience Champion

Now Optics; Elk Grove (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Company paid life insurance

Short-term disability coverage

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service and support the transition between clinical services and the retail team. You will ensure a positive patient experience, greet customers, assist with product promotions, and collaborate with the eyewear and clinical staff to maintain high service levels.

The role emphasizes patient care, accurate records, and adherence to HIPAA, with salary in the $38,000–$45,000 range including commissions and

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• Skills to communicate effectively with a diverse group of people.
• An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Schedule flexibility; work hours will be determined based on business needs.
• Knowledgeable about Microsoft Suite 365.
• Optical experience is a plus.

Responsibilities

• Greet patients and customers, identify needs, and promote products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments.
• Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Achieve daily/weekly/monthly/quarterly desired goals.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.

Skills

Customer service

Multitasking

Communication

Schedule flexibility

Optical knowledge

Education

Associate degree or certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service and support the transition between clinical services and the retail team. You will ensure a positive patient experience, greet customers, assist with product promotions, and collaborate with the eyewear and clinical staff to maintain high service levels.

The role emphasizes patient care, accurate records, and adherence to HIPAA, with salary in the $38,000–$45,000 range including commissions and