EyeCare Advisor: Elevate Patient Care & Vision

Luxottica Group; San Bernardino (CA); Sur place; USD 26 000 - 37 000; Temps partiel

Avantages offerts par ce poste

Health care

Retirement savings

Paid time off

Employee discounts

Résumé du poste

Luxottica Group's LensCrafters in California is hiring a part-time EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality patient care. You will greet customers, assist with frame and lens selection, and support the optical team with pre-exam testing and HIPAA-compliant records.

Ideal candidates bring strong customer service, good communication, and basic math and cash-handling skills.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsabilités

• Greets customers promptly within 30 seconds.
• Answers the telephone promptly (3 rings).
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system inputting customer/patient and prescription information with accuracy and attention to details.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company guidelines.
• Maintains safe working environment for all associates/patients.
• Responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Connaissances

Customer service

Communication

Sales skills

Problem solving

Organization

Cash register knowledge

Math skills

Formation

High School diploma or equivalent

Outils

POS system

Computers

Calculators

Description du poste

Luxottica Group's LensCrafters in California is hiring a part-time EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality patient care. You will greet customers, assist with frame and lens selection, and support the optical team with pre-exam testing and HIPAA-compliant records.

Ideal candidates bring strong customer service, good communication, and basic math and cash-handling skills.