EyeCare Advisor: Vision Care & Customer Experience Pro

Luxottica; Corona (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Corona, CA, is seeking an EyeCare Advisor to deliver the LensCrafters Experience, ensuring top-quality optometric care and seamless links between doctor and retail functions. You will greet customers, explain services, and support patients with prescriptions and contact lens care.

The role emphasizes patient-focused service, accuracy, and teamwork, with attention to HIPAA, product knowledge, and efficient POS use in a retail-optical setting.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greet customers promptly within 30 seconds.
• Answer phone calls within three rings warmly.
• Explain paperwork, tests, products and services.
• Review prescriptions and patient information carefully.
• Assist with lens/frame selection and care.
• Operate POS system and handle payments accurately.
• Maintain HIPAA-compliant patient records.
• Handle and file patient records efficiently.

Skills

Customer service

Communication

Sales skills

Math skills

Cash handling

Store merchandise knowledge

Problem solving

Active listening

Education

High School diploma or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Corona, CA, is seeking an EyeCare Advisor to deliver the LensCrafters Experience, ensuring top-quality optometric care and seamless links between doctor and retail functions. You will greet customers, explain services, and support patients with prescriptions and contact lens care.

The role emphasizes patient-focused service, accuracy, and teamwork, with attention to HIPAA, product knowledge, and efficient POS use in a retail-optical setting.