EyeCare Experience Specialist

EssilorLuxottica; Riverside (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

LensCrafters in Riverside, CA is seeking an EyeCare Advisor to deliver the LensCrafters experience and ensure top-quality optometric care in the store. You will connect the doctor and retail functions, greet customers promptly, explain tests and paperwork, and help patients with frames, lenses, and contact lenses.

The role emphasizes strong customer service, communication, sales skills, and attentiveness to details, with accountability for processing orders, payments, and HIPAA-compliant

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Cash handling

Sales

Fashion trends

Education

High School diploma or equivalent

Tools

Cash register

Computers

Job description

LensCrafters in Riverside, CA is seeking an EyeCare Advisor to deliver the LensCrafters experience and ensure top-quality optometric care in the store. You will connect the doctor and retail functions, greet customers promptly, explain tests and paperwork, and help patients with frames, lenses, and contact lenses.

The role emphasizes strong customer service, communication, sales skills, and attentiveness to details, with accountability for processing orders, payments, and HIPAA-compliant