Ophthalmology Surgery Concierge

American Vision Partners; El Paso (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO and Sick Time

Continuing education funds

Job summary

American Vision Partners (AVP) is seeking a Call Center Premium Surgery Counselor to assist patients through the surgical process, educate on options including premium products, and schedule surgeries. The Counselor acts as a liaison among the office, surgical facility, patient and referring physician.

The role requires strong communication, ability to explain pre- and post-operative instructions, manage paperwork, and maintain patient confidentiality.

Qualifications

• Must have excellent verbal and written communication skills.
• At least one year of experience in a medical practice; ophthalmology preferred.
• Comfort discussing financial options and presenting payment plans.
• Ability to multitask in a fast-paced, high-volume environment.
• Experience in ophthalmology or refractive/surgical settings is preferred.

Responsibilities

• Counsel patients for surgery by providing clear, concise details about what to expect.
• Schedule surgery and manage all surgical appointments and referrals.
• Educate patients on pre/post-operative instructions and required consents.
• Maintain patient confidentiality and ensure necessary paperwork is completed.
• Respond to patient inquiries and maintain positive patient experience.
• Support referring provider relationships and overall coordination of care.

Skills

Verbal Communication

Written Communication

Attention to detail

Multitasking

Decision making

Healthcare experience

Financial discussions

Timeliness

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) is seeking a Call Center Premium Surgery Counselor to assist patients through the surgical process, educate on options including premium products, and schedule surgeries. The Counselor acts as a liaison among the office, surgical facility, patient and referring physician.

The role requires strong communication, ability to explain pre- and post-operative instructions, manage paperwork, and maintain patient confidentiality.