Premium Surgery Counselor

American Vision Partners; Cottonwood (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Job summary

American Vision Partners seeks a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high-quality experience. You will schedule surgeries and pre-operative appointments, verify insurance, and prepare charts to support the surgical team.

The role requires strong attention to detail, multi-tasking in a fast-paced setting, and excellent communication skills to educate patients about lens options and payment plans.

Qualifications

• High school diploma or GED required; some college preferred.
• Demonstrated sales skills and the drive to exceed goals and quotas.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced, high-volume environment.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments with referring physicians, surgical facilities, ophthalmologists, or technicians.
• Educates patients about lens options and technology, overcomes objections and closes surgical packages.
• Prepares surgical charts and labels documents per ASC Coordinator specifications.
• Serves as liaison between patient, surgeon, referring physician, and surgical facility in pre-operative steps.
• Collects booking details, lens orders, insurance, and consent forms; transfers to surgical facility.
• Aids patients in obtaining financing or payment plans as needed.
• Schedules post-operative appointments and ensures smooth patient flow.
• Communicates the company’s services clearly to earn patient trust and business.
• Answers patient, family, and referring physician inquiries regarding surgery.
• Performs other tasks as assigned.

Skills

Sales skills

Communication

Detail oriented

Multitasking

Decision making

Computer skills

Education

High school diploma or GED

Tools

Computer skills

Job description

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As a Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
• Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
• Aids patients in obtaining financing if needed
• Schedules post-operative appointments as appropriate
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
• Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
• Perform other tasks as assigned

Qualifications

• High school diploma or GED required; some college preferred
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
• Ambition, high energy, and determination required
• Demonstrated sales skills and the drive to exceed goals and quotas
• Must be comfortable discussing financial options and presenting payment plans
• Excellent verbal and written communication skills
• Ability to make decisions within established protocols and with minimal supervision
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated ability to meet deadlines
• Strong computer skills

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!