Eye Exam Technician & Patient Concierge

Warby Parker; Annapolis (MD); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D Insurance

Paid sick leave

Paid holidays

Vacation days

401(k) plan

Parental leave

Short-term disability

Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical education reimbursement

Free eyewear

Job summary

Warby Parker is seeking talented Optometric Technicians to work with our optometrists in a fast-paced retail setting. You will help manage high patient volumes, perform pre-testing, and assist with contact lens training and appointments.

Responsibilities include data collection, recording, and coordinating with doctors to ensure a smooth eye exam process while maintaining HIPAA compliance and excellent patient experience.

Qualifications

• Completion of an Optometric Technician training program or CPOT certification.
• Experience in a medical environment is a plus.
• Proficient with eye care technology and data entry.

Responsibilities

• Act as primary liaison between doctor and patient.
• Perform preliminary clinical data collection (autorefraction, visual acuity, eye pressure, pupil testing, retinal imaging, lensometry).
• Support in-person and video-assisted eye exam appointments.
• Train team members on insertion/removal training.
• Manage booking process and ensure seamless patient flow.

Skills

Patient care

Team player

Multitasking

Tech-savvy

Communication

Education

CPOT certification

Optometric Technician training program

Tools

EMR systems

Retinal cameras

Lensometry equipment

Job description

Warby Parker is seeking talented Optometric Technicians to work with our optometrists in a fast-paced retail setting. You will help manage high patient volumes, perform pre-testing, and assist with contact lens training and appointments.

Responsibilities include data collection, recording, and coordinating with doctors to ensure a smooth eye exam process while maintaining HIPAA compliance and excellent patient experience.