Eye Care Team Lead: Retail & Lab Ops

EssilorLuxottica; Bartlett (TN); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

LensCrafters in Bartlett, TN is seeking a Team Lead to drive exceptional customer service and oversee key optical and lab processes. You will guide sales associates, assist customers with selections, and ensure accuracy in fittings and prescriptions.

The role requires strong retail and optical knowledge, leadership experience, and the ability to manage basic lab operations while maintaining safety and quality standards.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong interpersonal and sales skills.
• Basic math skills and familiarity with cash registers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsabilités

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections and recommendations.
• Serve as a responsible alternate store key holder.
• In lab: custom fits glasses and places prescriptions.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and maintain lab tools and systems.

Connaissances

Customer service

Retail sales

Leadership

Optical knowledge

Math skills

Cash handling

Formation

HS diploma/GED

Outils

Edging & mounting equipment

Optical measurement tools

Description du poste

LensCrafters in Bartlett, TN is seeking a Team Lead to drive exceptional customer service and oversee key optical and lab processes. You will guide sales associates, assist customers with selections, and ensure accuracy in fittings and prescriptions.

The role requires strong retail and optical knowledge, leadership experience, and the ability to manage basic lab operations while maintaining safety and quality standards.