Eye Care Team Lead, Retail & Lab

LensCrafters; Hickory (NC); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Retirement savings

Paid time off

Descripción de la vacante

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes, ensuring customers and patients are delighted. The role supports store success through leadership, coaching, and operational excellence, whether in retail or lab settings.

The position emphasizes accurate product knowledge, proactive problem solving, and maintaining high standards in service delivery, with opportunities for bonus plans and career growth within the

Formación

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsabilidades

• Ensure the LensCrafters team provides unsurpassed customer service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In lab: custom fits glasses and accurately place prescriptions in lenses.
• Strengthen colleagues' knowledge and certification related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and maintain lab tools & systems.

Descripción del empleo

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes, ensuring customers and patients are delighted. The role supports store success through leadership, coaching, and operational excellence, whether in retail or lab settings.

The position emphasizes accurate product knowledge, proactive problem solving, and maintaining high standards in service delivery, with opportunities for bonus plans and career growth within the