Eye Care Practice Manager: Lead Team & Patient Experience

Talentify; Castle Rock (CO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is seeking a Practice Manager to inspire and support the entire team, ensuring exceptional patient care and strong business results. You will drive daily operations, coach staff, and align with providers on service standards in a fast-paced environment.

You will partner with the Optometrist and Field Leadership to improve patient flow, systems adoption, and practice growth while maintaining a patient-centered culture and accountability for performance.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Optician certification preferred.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.

Skills

Leadership

Communication

Coaching

Data analysis

Strategic thinking

Adaptability

Partnership

Education

High school diploma

Management education

Tools

AI-enabled tools

Practice software

Job description

AEG is seeking a Practice Manager to inspire and support the entire team, ensuring exceptional patient care and strong business results. You will drive daily operations, coach staff, and align with providers on service standards in a fast-paced environment.

You will partner with the Optometrist and Field Leadership to improve patient flow, systems adoption, and practice growth while maintaining a patient-centered culture and accountability for performance.