Eye Care Practice Leader

joinaegvision; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, LT

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is seeking a Practice Manager to inspire, develop, and support the entire team, deliver exceptional patient care, and achieve meaningful business results.

The Practice Manager will lead the onsite team to create a patient-centered, high-performing environment, collaborating with the Optometrist and Field Leadership to align operations, technology, and service standards in a fast-paced setting.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Optical certification preferred.
• Strong communication, coaching, observation, and follow-up skills.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.

Skills

Leadership

Communication

Coaching

Team development

Problem solving

Education

High school diploma or equivalent

Management education preferred

Tools

Practice management software

Reporting tools

Job description

AEG is seeking a Practice Manager to inspire, develop, and support the entire team, deliver exceptional patient care, and achieve meaningful business results.

The Practice Manager will lead the onsite team to create a patient-centered, high-performing environment, collaborating with the Optometrist and Field Leadership to align operations, technology, and service standards in a fast-paced setting.