Eye Care Patient Experience Specialist

Physicians Eye Care Group; Richlands (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program (EAP)

Sales commissions

Team atmosphere

Job summary

Physicians Eyecare Group in Richlands, NC is seeking a Doctor Technician to deliver outstanding customer service at the in-store front line, bridging clinical services and retail for a seamless patient experience.

You will greet patients, share product/service information, answer inquiries, and help schedule appointments while upholding HIPAA and PEG standards. A focus on teamwork and patient satisfaction drives daily goals.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have a passion for customer satisfaction and maintain a positive demeanor.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.

Responsibilities

• Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
• Answer customers' inquiries and gather necessary information to ensure a positive experience.
• Schedule and confirm appointments
• Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Other duties as assigned and required.

Job description

Physicians Eyecare Group in Richlands, NC is seeking a Doctor Technician to deliver outstanding customer service at the in-store front line, bridging clinical services and retail for a seamless patient experience.

You will greet patients, share product/service information, answer inquiries, and help schedule appointments while upholding HIPAA and PEG standards. A focus on teamwork and patient satisfaction drives daily goals.