Patient Experience Advisor - Eyewear & Tech

Now Optics; Charlotte, Northern (NC, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Prescriptions

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commissions

Team environment

Job summary

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding patient service at our Charlotte store. You will help bridge clinical and retail teams, ensuring a smooth flow from clinical services to the retail floor while upholding HIPAA standards.

The role emphasizes patient satisfaction, clear communication, and teamwork in a fast-paced optical environment with opportunities for professional growth.

Qualifications

• Associate degree or advanced certification required.
• 2+ years of customer service experience.
• Ability to communicate with a diverse group of people.
• Passion for patient satisfaction and positive demeanor.
• Flexible schedule to meet business needs.
• Optical experience is a plus.

Responsibilities

• Greet patients and explain products and services.
• Schedule and confirm appointments for patients.
• Answer inquiries and gather necessary information.
• Maintain HIPAA-compliant patient records.
• Assist with first point of contact and transition between clinical and retail teams.
• Support store goals and clinical metrics.

Skills

Customer service

Communication

Multitasking

Flexible hours

Tech-savvy

Education

Associate degree

Tools

EHR systems

Job description

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding patient service at our Charlotte store. You will help bridge clinical and retail teams, ensuring a smooth flow from clinical services to the retail floor while upholding HIPAA standards.

The role emphasizes patient satisfaction, clear communication, and teamwork in a fast-paced optical environment with opportunities for professional growth.