Eye Care Patient Experience Lead

VSP Ventures; Corvallis (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

VSP Vision in Corvallis, Oregon is seeking a friendly front desk administrator to enhance the patient experience by welcoming guests, guiding them through the check-in and check-out process, and ensuring smooth patient flow throughout the eye care journey.

The role requires 1–2 years of administrative experience, proficient MS Office skills, and the ability to multitask in a fast-paced setting. Strong communication and confidentiality are essential as you collaborate with staff and patients.

Qualifications

• 1–2 years of administrative experience.
• Experience supporting front desk operations.
• Proficient in MS Office.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Commitment to confidentiality.

Responsibilities

• Greet patients, check-in/out, and maintain patient satisfaction.
• Document patient information, update records, and collect payments.
• Answer calls, email, and fax inquiries; triage and respond promptly.
• Maintain accurate and confidential patient records.
• Coordinate scheduling and prepare charts for appointments.
• Perform administrative tasks and share duties across departments.
• Keep front desk organized and support special projects.
• Cross-train in departments as needed.

Skills

Administrative experience

Multitasking

Verbal communication

Written communication

Discretion & confidentiality

Tools

MS Office

Job description

VSP Vision in Corvallis, Oregon is seeking a friendly front desk administrator to enhance the patient experience by welcoming guests, guiding them through the check-in and check-out process, and ensuring smooth patient flow throughout the eye care journey.

The role requires 1–2 years of administrative experience, proficient MS Office skills, and the ability to multitask in a fast-paced setting. Strong communication and confidentiality are essential as you collaborate with staff and patients.