Eye Care Patient Experience Coordinator

ADP, Inc.; Town of Florida (NY); On-site; USD 21,000 - 24,000; Full time

Job summary

VSP Vision is seeking a Patient Coordinator in Niceville, FL to deliver a high-quality patient experience by welcoming patients and guiding them through the eye care journey.

The role involves front desk duties, scheduling, data entry, and secure handling of patient information, with opportunities for cross-training and involvement in special projects. On-site position with a focus on customer service and administrative excellence.

Qualifications

• 1–2 years of administrative experience, with at least 1 year providing administrative support.
• Demonstrated ability to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize multiple tasks and respond to inquiries.
• Effective written communication to document customer situations and confirm agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.

Responsibilities

• Greet patients and manage check-in/check-out to ensure satisfaction.
• Document patient information and update records.
• Answer and triage calls, emails, and faxes promptly.
• Maintain accurate, secure patient records and confidentiality.
• Schedule appointments to maintain patient flow and prepare charts.
• Handle reports, releases, and sharing patient information with outside agencies.
• Keep front desk organized and manage front entry.
• Participate in special projects and cross-training.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Problem solving

Job description

VSP Vision is seeking a Patient Coordinator in Niceville, FL to deliver a high-quality patient experience by welcoming patients and guiding them through the eye care journey.

The role involves front desk duties, scheduling, data entry, and secure handling of patient information, with opportunities for cross-training and involvement in special projects. On-site position with a focus on customer service and administrative excellence.