Eye Care Patient Experience Coordinator

VSP Vision; San Mateo (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

VSP Vision is seeking a Patient Coordinator in San Mateo, CA to welcome patients and manage a smooth eye care journey. You’ll handle check-in/out, document patient information, collect payments, and triage inquiries by phone, email, and fax.

You’ll support scheduling, maintain records securely, and assist with reports and communications with outside agencies. Strong MS Office skills and 1–2 years of admin experience are required.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

MS Office

Tools

MS Office

Job description

VSP Vision is seeking a Patient Coordinator in San Mateo, CA to welcome patients and manage a smooth eye care journey. You’ll handle check-in/out, document patient information, collect payments, and triage inquiries by phone, email, and fax.

You’ll support scheduling, maintain records securely, and assist with reports and communications with outside agencies. Strong MS Office skills and 1–2 years of admin experience are required.