Patient Experience Front Desk Specialist

EyeSouth Partners; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

Atlantic Eye Institute is seeking a Front Desk Associate to greet patients, verify appointments, and manage check-ins/outs in a fast-paced medical office. You will verify insurance, collect payments, and coordinate with clinical staff to ensure smooth operations.

The role requires strong communication, attention to detail, and reliable attendance, with prior Nextech/ICP experience preferred. Training will cover HIPAA compliance and patient data management.

Qualifications

• High school diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year of medical office experience preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; knows when to escalate.

Responsibilities

• Greets patients and verifies appointment details.
• Collects ID, insurance cards, and referrals.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefits.
• Collects co-pays and balances; documents in PM system.
• Explains billing procedures and data entry tasks.
• Maintains HIPAA compliance and patient confidentiality.
• Supports onboarding and training of new front desk staff.

Skills

Interpersonal skills

Attention to detail

Multitasking

Customer service

HIPAA knowledge

Cash handling

Education

High school diploma or equivalent

Tools

Nextech/ICP

Job description

Atlantic Eye Institute is seeking a Front Desk Associate to greet patients, verify appointments, and manage check-ins/outs in a fast-paced medical office. You will verify insurance, collect payments, and coordinate with clinical staff to ensure smooth operations.

The role requires strong communication, attention to detail, and reliable attendance, with prior Nextech/ICP experience preferred. Training will cover HIPAA compliance and patient data management.