Eye Care Patient Experience Coordinator

VSP Vision; Killeen, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

VSP Vision is seeking a full-time administrative assistant in Killeen, TX to deliver a high-quality patient experience and smooth operations throughout the eye care journey.

You will greet patients, manage check-ins and check-outs, document information, handle inquiries, and coordinate scheduling while maintaining records and confidentiality. The role requires 1–2 years of admin experience and solid MS Office skills.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support
• Proven ability to perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiation, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Responsibilities

• Greet patients and manage check-in and check-out
• Document patient information, update records, and collect payments
• Answer and triage patient inquiries via phone, email, and fax
• Maintain patient records and confidentiality
• Coordinate scheduling and prepare charts
• Perform confidential admin tasks like reports and transmitting information
• Keep front desk organized
• Cross-train in departments and support special projects

Skills

Administrative experience

Multi-tasking

Communication skills

Interpersonal skills

Customer service

Problem solving

Negotiation

Decision making

Discretion

Active listening

Tools

MS Office

Job description

VSP Vision is seeking a full-time administrative assistant in Killeen, TX to deliver a high-quality patient experience and smooth operations throughout the eye care journey.

You will greet patients, manage check-ins and check-outs, document information, handle inquiries, and coordinate scheduling while maintaining records and confidentiality. The role requires 1–2 years of admin experience and solid MS Office skills.