Eye Care Clinic Operations & Patient Experience Lead

EyeCare Partners LLC; Wilkesboro (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

EyeCare Partners LLC is seeking an Office Manager to oversee a location’s operations, enhancing the Total Patient Experience while maximizing retail sales and supporting medical needs.

You will lead staff, manage merchandising, inventory, training, and safety in a fast-paced clinical office environment in the United States. Knowledge of HIPAA/OSHA rules and strong Excel/Office skills are required.

Qualifications

• Industry related experience beneficial.
• Background check as required by state.
• Proof of identity and right to work in the United States required.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/ doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Industry related experience

Education

HSD/GED

ABO/NCLE/LDO preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking an Office Manager to oversee a location’s operations, enhancing the Total Patient Experience while maximizing retail sales and supporting medical needs.

You will lead staff, manage merchandising, inventory, training, and safety in a fast-paced clinical office environment in the United States. Knowledge of HIPAA/OSHA rules and strong Excel/Office skills are required.