Eye Care Concierge & Patient Experience Technician (Flexible Hours)

Physicians Eye Care Group; Oxford (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program (EAP)

Commission on sales

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service as the first touchpoint in-store, bridging clinical services to retail. You will support flow between clinical and retail teams, ensuring accurate information and smooth transitions for patients.

The role emphasizes customer satisfaction, effective communication, and a proactive attitude in a dynamic eyewear environment. Optical knowledge is a plus, with comprehensive benefits and growth opportunities.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Problem solving to address patient concerns or objections.
• Results-driven and able to multitask in a dynamic team.

Responsibilities

• Deliver outstanding patient experience, collaborating with team to meet store goals.
• Greet patients, identify needs, and explain products and services.
• Answer inquiries and collect information for a positive experience.
• Schedule and confirm appointments.
• Assist with complaint resolution and update on order status.
• Maintain brand standards and basic housekeeping.
• Keep patient records confidential per HIPAA.

Skills

Customer service

Communication

Multitasking

Flexibility

Tech-savvy

Education

Associate degree or cert

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver exceptional patient service as the first touchpoint in-store, bridging clinical services to retail. You will support flow between clinical and retail teams, ensuring accurate information and smooth transitions for patients.

The role emphasizes customer satisfaction, effective communication, and a proactive attitude in a dynamic eyewear environment. Optical knowledge is a plus, with comprehensive benefits and growth opportunities.