Eye Care Concierge & Patient Experience Coordinator

Socket.dev; San Jose (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Total Vision LLC is seeking a friendly front desk associate in San Jose, CA. The role supports busy optometry practices by greeting patients, handling check-in, coordinating appointments, and assisting with insurance verification.

Candidates should have a high school diploma, strong communication skills, and be bilingual in English and Spanish or Hindi. Ophthalmic experience is a plus. This hourly position offers growth opportunities within a growing network.

Qualifications

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but not required.
• Bilingual in English/Spanish or Hindi.
• Proficiency with automated equipment and systems used in optometry.

Responsibilities

• Warmly greet incoming patients and complete the check-in process.
• Answer telephones, schedule appointments, and transcribe messages.
• Obtain and verify insurance eligibility and audit insurance claims as needed.
• Scan and enter routing slips and documents into the EHR.
• Confirm next-day appointments and reschedule no-shows; use recall system.
• Pull and prepare charts for patients scheduled for the next day.
• Process sales of contact lenses via phone or doctor transitions.
• Maintain a clean, organized front desk at all times.
• Follow opening and closing procedures for the practice.
• Travel between practices as needed.

Skills

Strong communication skills

Customer service

Multitasking

Bilingual English/Spanish or Hindi

Education

High school diploma or GED

Job description

Total Vision LLC is seeking a friendly front desk associate in San Jose, CA. The role supports busy optometry practices by greeting patients, handling check-in, coordinating appointments, and assisting with insurance verification.

Candidates should have a high school diploma, strong communication skills, and be bilingual in English and Spanish or Hindi. Ophthalmic experience is a plus. This hourly position offers growth opportunities within a growing network.