Express Service Writer

Reynolds' Subaru; Old Lyme (CT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Profit sharing

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Paid training

Short-term disability insurance

Life insurance

Growth opportunities

Team-focused environment

Job summary

Reynolds’ Subaru in Old Lyme, CT is seeking an Express Service Writer to ensure a smooth, customer-focused service experience from arrival to vehicle pickup. No automotive experience is required—paid training and a supportive team will help you succeed.

You’ll greet customers, relay vehicle status to technicians, explain maintenance needs, and assist with checkout. Strong communication, reliability, and a team-oriented attitude are essential in a fast-paced service bay.

Qualifications

• Strong customer service and communication skills.
• Professional, positive attitude and reliability.
• Self-motivated and eager to learn.
• Organized and detail-oriented; able to multitask in a fast-paced environment.
• Team-player mentality and strong phone/in-person communication.
• Familiarity with basic Microsoft Word/Excel and data-entry tasks.
• Automotive experience is a plus, not required.

Responsibilities

• Greet customers and check in their vehicles in a friendly and timely manner.
• Communicate regularly with service technicians regarding vehicle status.
• Keep customers informed of diagnostic results, service needs, and technician recommendations.
• Review and explain recommended maintenance and repairs.
• Assist customers throughout the checkout process.
• Notify customers promptly when their vehicle is complete, washed, and ready for pickup.
• Review and close repair orders with customers.
• Help coordinate and manage loaner and rental vehicle schedules.
• Provide excellent customer service throughout the entire service experience.

Skills

Customer service

Communication

Team player

Self-motivated

Organizational skills

Multitasking

Phone communication

Microsoft Word

Excel

Data entry

Tools

Microsoft Word

Excel

Job description

Looking to start a new career in the automotive industry?

You don’t need previous automotive experience to get started at Reynolds’ Subaru. If you have strong customer service skills, a positive attitude, and the motivation to learn, we want to hear from you!

We are currently looking for Express Service Writers to join our team. No automotive experience is required — we provide paid training and the support you need to succeed.

At Reynolds’ Subaru, we believe great employees make a great dealership. Our values of ethics, excellence, teamwork, commitment, and knowledge guide everything we do. We offer a supportive, team-oriented workplace where employees have opportunities to learn, grow, and build a long-term career.

What We Offer

• 401(k) and profit-sharing plan
• Medical, dental, and vision insurance
• Paid vacation
• Paid sick time
• Paid training
• Short-term disability and life insurance
• Opportunities for growth within the automotive industry
• Supportive, team-focused work environment

What You’ll Do

As an Express Service Writer, you’ll help create a smooth and positive experience for our service customers from the moment they arrive until they pick up their vehicle.

• Greet customers and check in their vehicles in a friendly and timely manner
• Communicate regularly with service technicians regarding vehicle status
• Keep customers informed of diagnostic results, service needs, and technician recommendations
• Review and explain recommended maintenance and repairs
• Assist customers throughout the checkout process
• Notify customers promptly when their vehicle is complete, washed, and ready for pickup
• Review and close repair orders with customers
• Help coordinate and manage loaner and rental vehicle schedules
• Provide excellent customer service throughout the entire service experience

What We’re Looking For

• Strong customer service and communication skills
• Professional, positive attitude
• Self-motivated and eager to learn
• Reliable and dependable
• Organized and detail-oriented
• Ability to multitask and prioritize in a fast-paced environment
• Team-player mentality
• Comfortable communicating with customers in person and over the phone
• Basic to intermediate Microsoft Word, Excel, and data-entry skills
• Automotive experience is a plus, but not required

Ready for a change? Start your automotive career with Reynolds’ Subaru and grow with a team that’s invested in your success.

Reynolds’ Subaru is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.