Entry-Level Express Service Writer — Start Your Auto Career

Reynolds' Subaru; Old Lyme (CT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Profit sharing

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Paid training

Short-term disability insurance

Life insurance

Growth opportunities

Team-focused environment

Job summary

Reynolds’ Subaru in Old Lyme, CT is seeking an Express Service Writer to ensure a smooth, customer-focused service experience from arrival to vehicle pickup. No automotive experience is required—paid training and a supportive team will help you succeed.

You’ll greet customers, relay vehicle status to technicians, explain maintenance needs, and assist with checkout. Strong communication, reliability, and a team-oriented attitude are essential in a fast-paced service bay.

Qualifications

• Strong customer service and communication skills.
• Professional, positive attitude and reliability.
• Self-motivated and eager to learn.
• Organized and detail-oriented; able to multitask in a fast-paced environment.
• Team-player mentality and strong phone/in-person communication.
• Familiarity with basic Microsoft Word/Excel and data-entry tasks.
• Automotive experience is a plus, not required.

Responsibilities

• Greet customers and check in their vehicles in a friendly and timely manner.
• Communicate regularly with service technicians regarding vehicle status.
• Keep customers informed of diagnostic results, service needs, and technician recommendations.
• Review and explain recommended maintenance and repairs.
• Assist customers throughout the checkout process.
• Notify customers promptly when their vehicle is complete, washed, and ready for pickup.
• Review and close repair orders with customers.
• Help coordinate and manage loaner and rental vehicle schedules.
• Provide excellent customer service throughout the entire service experience.

Skills

Customer service

Communication

Team player

Self-motivated

Organizational skills

Multitasking

Phone communication

Microsoft Word

Excel

Data entry

Tools

Microsoft Word

Excel

Job description

Reynolds’ Subaru in Old Lyme, CT is seeking an Express Service Writer to ensure a smooth, customer-focused service experience from arrival to vehicle pickup. No automotive experience is required—paid training and a supportive team will help you succeed.

You’ll greet customers, relay vehicle status to technicians, explain maintenance needs, and assist with checkout. Strong communication, reliability, and a team-oriented attitude are essential in a fast-paced service bay.