Express Care Front Desk & Patient Services Coordinator

The General Hospital Corporation; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mass General Brigham is seeking a friendly Clinic/Practice Assistant to join our Express Care team in Danvers. You will greet patients, assist with registration, coordinate appointments, and help ensure a welcoming, efficient experience for patients and families.

In this role, you will handle front desk responsibilities, collect demographic and insurance information, answer calls, and support the clinical team to maintain smooth patient flow. 40 hours weekly with a rotating weekend schedule.

Qualifications

• High School Diploma or equivalent required.
• Certified Medical Administrative Assistant CMAA preferred.
• 2–3 years of office experience required.
• Proficiency with MS Office and basic administrative tasks.

Responsibilities

• Welcome and register patients at check-in with a friendly, efficient touch.
• Coordinate appointment times over the phone and respond to inquiries.
• Collect and verify patient demographics and insurance information.
• Flag patients needing urgent clinical attention to the care team.
• Collaborate with providers and staff to support patient flow.
• Perform front-desk and administrative tasks to maintain an organized environment.

Skills

Phone etiquette

Time management

Communication

Customer service

Education

High School Diploma

Tools

MS Office

Registration software

Job description

Mass General Brigham is seeking a friendly Clinic/Practice Assistant to join our Express Care team in Danvers. You will greet patients, assist with registration, coordinate appointments, and help ensure a welcoming, efficient experience for patients and families.

In this role, you will handle front desk responsibilities, collect demographic and insurance information, answer calls, and support the clinical team to maintain smooth patient flow. 40 hours weekly with a rotating weekend schedule.