Express Care Front Desk Associate - Onsite with Free Parking

Mass General Brigham Medical Group, Inc.; Woburn (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham Medical Group, Inc. in Woburn, MA is seeking a full-time Front Desk Assistant to join Express Care. The role involves a 37.5-hour weekly schedule with three 12.5-hour shifts and an every-other-weekend rotation, including on-call shifts.

The primary location is 425 Washington Street, Woburn, MA, with potential cross-site coverage as needed. The position requires a High School Diploma or equivalent and 2–3 years of Administrative Assistant or secretarial experience.

Qualifications

• Administrative Assistant or Secretarial Experience 2-3 years required
• High School Diploma or Equivalent required
• Experience in lieu of a degree? No

Responsibilities

• Welcome and register patients upon arrival, ensuring a friendly, professional, and efficient check-in experience.
• Coordinate patient appointment times over the phone, answer incoming calls, and assist with general questions regarding Express Care services.
• Collect and verify patient demographic, insurance, and registration information to ensure accurate records.
• Recognize patients who may require immediate clinical attention and promptly alert the appropriate clinical team members in accordance with established procedures.
• Collaborate with providers, clinical staff, and fellow administrative team members to support patient flow and daily practice operations.
• Assist with general front desk responsibilities, patient communications, and administrative tasks to help maintain an organized and welcoming environment.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or Equivalent

Trade/Technical/Vocational Diploma Related Field

Job description

Mass General Brigham Medical Group, Inc. in Woburn, MA is seeking a full-time Front Desk Assistant to join Express Care. The role involves a 37.5-hour weekly schedule with three 12.5-hour shifts and an every-other-weekend rotation, including on-call shifts.

The primary location is 425 Washington Street, Woburn, MA, with potential cross-site coverage as needed. The position requires a High School Diploma or equivalent and 2–3 years of Administrative Assistant or secretarial experience.