Express Care Front Desk Coordinator

Mass General Brigham; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a full-time Front Desk Assistant for Express Care, based at 425 Washington Street, Woburn, MA. The role involves welcoming patients, arranging appointments, and collecting demographics and insurance details while supporting a 7-day operation with on-call shifts.

The position requires a High School Diploma or equivalent and 2–3 years of administrative experience. On-site work with free parking is provided and schedule includes 37.5 hours per week.

Qualifications

• High School Diploma or Equivalent required.
• Administrative experience or secretarial experience helpful.
• 2-3 years of Administrative Assistant experience required.

Responsibilities

• Welcome and register patients upon arrival with a friendly, professional check-in.
• Coordinate patient appointment times by phone and assist with general Express Care inquiries.
• Collect and verify patient demographics, insurance, and registration data for accurate records.
• Identify patients needing immediate clinical attention and alert the clinical team per procedures.
• Collaborate with providers and staff to support patient flow and daily operations.
• Assist with general front desk tasks and communications to maintain an organized environment.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a full-time Front Desk Assistant for Express Care, based at 425 Washington Street, Woburn, MA. The role involves welcoming patients, arranging appointments, and collecting demographics and insurance details while supporting a 7-day operation with on-call shifts.

The position requires a High School Diploma or equivalent and 2–3 years of administrative experience. On-site work with free parking is provided and schedule includes 37.5 hours per week.