Express Care Front Desk Specialist – Patient Experience

Mass General Brigham; Danvers (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for the Express Care team in Danvers. You will welcome patients, register them, and help coordinate appointments while supporting a smooth patient flow.

The role emphasizes friendly, patient-centered service in a fast-paced setting, with shifts spanning early mornings to evenings and occasional weekend rotation. Training and a supportive team culture are highlighted.

Qualifications

• High School Diploma or equivalent required.
• Experience with office operations and scheduling.
• Excellent communication and organization skills.

Responsibilities

• Greet and register patients with a friendly, professional approach.
• Coordinate patient appointment times by phone and assist with general inquiries.
• Collect and verify patient demographics, insurance, and registration information.
• Identify patients requiring immediate clinical attention and alert the clinical team.
• Support front desk duties and maintain an organized, welcoming environment.

Skills

Customer service

Front desk operations

Scheduling coordination

Multitasking

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant for the Express Care team in Danvers. You will welcome patients, register them, and help coordinate appointments while supporting a smooth patient flow.

The role emphasizes friendly, patient-centered service in a fast-paced setting, with shifts spanning early mornings to evenings and occasional weekend rotation. Training and a supportive team culture are highlighted.