Clinic/Practice Assistant, Express Care

The General Hospital Corporation; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mass General Brigham is seeking a friendly Clinic/Practice Assistant to join our Express Care team in Danvers. You will greet patients, assist with registration, coordinate appointments, and help ensure a welcoming, efficient experience for patients and families.

In this role, you will handle front desk responsibilities, collect demographic and insurance information, answer calls, and support the clinical team to maintain smooth patient flow. 40 hours weekly with a rotating weekend schedule.

Qualifications

• High School Diploma or equivalent required.
• Certified Medical Administrative Assistant CMAA preferred.
• 2–3 years of office experience required.
• Proficiency with MS Office and basic administrative tasks.

Responsibilities

• Welcome and register patients at check-in with a friendly, efficient touch.
• Coordinate appointment times over the phone and respond to inquiries.
• Collect and verify patient demographics and insurance information.
• Flag patients needing urgent clinical attention to the care team.
• Collaborate with providers and staff to support patient flow.
• Perform front-desk and administrative tasks to maintain an organized environment.

Skills

Phone etiquette

Time management

Communication

Customer service

Education

High School Diploma

Tools

MS Office

Registration software

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in providing exceptional customer service? Mass General Brigham is looking for a friendly, organized, and dependable Clinic/Practice Assistant to join our Express Care team in Danvers!

Express Care, formerly known as Urgent Care, provides convenient, walk-in medical services for patients experiencing non-life-threatening illnesses and injuries. As an important part of our team, you'll help patients navigate their visits while supporting a welcoming, efficient, and compassionate care environment.

As a Clinic/Practice Assistant, you'll be one of the first faces patients see when they arrive. Whether you're greeting patients, coordinating appointments, or assisting with registration, your role will help ensure patients feel supported and cared for from the moment they walk through our doors.

Location & Schedule

This is a full-time, 40-hour position located at 104 Endicott Street in Danvers, MA, offering a 4-day workweek with a repeating two-week schedule.

Shifts vary based on department needs and may include 8-hour or 12-hour shifts, with start times as early as 7:45 AM and end times as late as 8:00 PM. Examples of shifts include 7:45 AM-8:00 PM, 7:45 AM-5:00 PM, or 11:00 AM-8:00 PM.

The position also includes an every-other-weekend rotation, working both Saturday and Sunday from approximately 7:45 AM-5:00 PM.

This schedule offers the opportunity to enjoy additional days off during the week while maintaining a consistent, repeating rotation.

What You'll Do

In this patient-facing role, you'll help keep our Express Care operations running smoothly while creating a positive experience for patients and their families. Responsibilities include:

• Welcome and register patients upon arrival, ensuring a friendly, professional, and efficient check-in experience.
• Coordinate patient appointment times over the phone, answer incoming calls, and assist with general questions regarding Express Care services.
• Collect and verify patient demographic, insurance, and registration information to ensure accurate records.
• Recognize patients who may require immediate clinical attention and promptly alert the appropriate clinical team members in accordance with established procedures.
• Collaborate with providers, clinical staff, and fellow administrative team members to support patient flow and daily practice operations.
• Assist with general front desk responsibilities, patient communications, and administrative tasks to help maintain an organized and welcoming environment.

Why Join Our Team?

At Mass General Brigham, you'll be part of a collaborative, patient-centered team dedicated to making healthcare more accessible to our communities. This is a great opportunity for someone who enjoys a dynamic work environment, values teamwork, and wants to make a meaningful difference in the patient experience.

If you're ready to bring your customer service skills and positive attitude to a team where every day brings something new, we'd love to hear from you!

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

104 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regula