Urgent Care Clinic Assistant — Patient Concierge & Admin

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Danvers (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant for Express Care in Danvers. You will perform administrative and clinical duties, greet patients, schedule appointments, and support billing and records processes in a fast-paced urgent care with a rotating schedule and weekend coverage.

The role emphasizes strong customer service, teamwork, and efficient patient experiences in a onsite setting at 104 Endicott Street, Danvers.

Qualifications

• High school diploma or equivalent required; CMAA certification preferred.
• Experience in a fast-paced healthcare administrative setting is expected.
• Proficiency with Office Suite and basic clerical tasks including records handling.

Responsibilities

• Perform administrative and clinical duties to support urgent care operations.
• Check-in/check-out patients and schedule appointments, maintain records.
• Process billing forms, obtain medical records and respond to routine inquiries.
• Maintain patient flow and provide excellent customer service in person and by phone.

Skills

Customer service

Healthcare administration

Phone handling

Time management

Communication

Education

High School Diploma or equivalent

CMAA preferred

Tools

Office Suite

EMR systems

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant for Express Care in Danvers. You will perform administrative and clinical duties, greet patients, schedule appointments, and support billing and records processes in a fast-paced urgent care with a rotating schedule and weekend coverage.

The role emphasizes strong customer service, teamwork, and efficient patient experiences in a onsite setting at 104 Endicott Street, Danvers.