Express Care Front Desk Specialist

The General Hospital Corporation; Woburn (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a full-time Front Desk Assistant for Express Care in Woburn, MA. The role supports patient check-in, appointment coordination, and information collection, with on-call and weekend rotation.

The position emphasizes compassionate service and smooth patient flow in a fast-paced setting. Shifts total 37.5 hours weekly (3 x 12.5-hour days) with on-call requirements and potential overtime.

Qualifications

• High School Diploma or equivalent required.
• Administrative experience in a front-desk/office setting preferred.
• On-site role with patient-facing duties at 425 Washington Street, Woburn, MA.

Responsibilities

• Welcome and register patients with a friendly, professional check-in.
• Coordinate appointment times by phone and answer general questions.
• Collect and verify patient demographics and insurance information.
• Identify patients needing urgent attention and alert the clinical team.
• Collaborate with providers and staff to support patient flow and daily operations.
• Assist with general front desk tasks and patient communications.

Skills

Customer service

Phone etiquette

Administrative support

Data entry

Education

High School Diploma

Trade/Technical Diploma preferred

Job description

Mass General Brigham is seeking a full-time Front Desk Assistant for Express Care in Woburn, MA. The role supports patient check-in, appointment coordination, and information collection, with on-call and weekend rotation.

The position emphasizes compassionate service and smooth patient flow in a fast-paced setting. Shifts total 37.5 hours weekly (3 x 12.5-hour days) with on-call requirements and potential overtime.