Front Desk, Express Care

The General Hospital Corporation; Woburn (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a full-time Front Desk Assistant for Express Care in Woburn, MA. The role supports patient check-in, appointment coordination, and information collection, with on-call and weekend rotation.

The position emphasizes compassionate service and smooth patient flow in a fast-paced setting. Shifts total 37.5 hours weekly (3 x 12.5-hour days) with on-call requirements and potential overtime.

Qualifications

• High School Diploma or equivalent required.
• Administrative experience in a front-desk/office setting preferred.
• On-site role with patient-facing duties at 425 Washington Street, Woburn, MA.

Responsibilities

• Welcome and register patients with a friendly, professional check-in.
• Coordinate appointment times by phone and answer general questions.
• Collect and verify patient demographics and insurance information.
• Identify patients needing urgent attention and alert the clinical team.
• Collaborate with providers and staff to support patient flow and daily operations.
• Assist with general front desk tasks and patient communications.

Skills

Customer service

Phone etiquette

Administrative support

Data entry

Education

High School Diploma

Trade/Technical Diploma preferred

Job description

Site: Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time, 37.5-hour Front Desk Assistant to join our Express Care team!

Express Care, formally known as Urgent Care, offers timely treatment for non-emergency conditions. We care for adults and children ages 2 and up, addressing a wide range of issues such as respiratory illnesses, infections, minor injuries, rashes, and stomach problems. Because patients often visit when they're feeling unwell, our team prioritizes compassion and emotional support alongside quality medical care.

The schedule consists of working 3, 12.5-hour shifts per week including an every-other-weekend rotation (Both Saturday & Sunday). Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed.

The primary location for this role is 425 Washington Street Woburn, MA.

We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Brookline, Boston Common, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

There is free parking at each of our locations!

What You’ll Do

In this patient-facing role, you’ll help keep our Express Care operations running smoothly while creating a positive experience for patients and their families. Responsibilities include:

• Welcome and register patients upon arrival, ensuring a friendly, professional, and efficient check-in experience.
• Coordinate patient appointment times over the phone, answer incoming calls, and assist with general questions regarding Express Care services.
• Collect and verify patient demographic, insurance, and registration information to ensure accurate records.
• Recognize patients who may require immediate clinical attention and promptly alert the appropriate clinical team members in accordance with established procedures.
• Collaborate with providers, clinical staff, and fellow administrative team members to support patient flow and daily practice operations.
• Assist with general front desk responsibilities, patient communications, and administrative tasks to help maintain an organized and welcoming environment.

Why Join Our Team?

At Mass General Brigham, you’ll be part of a collaborative, patient-centered team dedicated to making healthcare more accessible to our communities. This is a great opportunity for someone who enjoys a dynamic work environment, values teamwork, and wants to make a meaningful difference in the patient experience.

If you’re ready to bring your customer service skills and positive attitude to a team where every day brings something new, we’d love to hear from you!

Qualifications

Education

High School Diploma or Equivalent required

Trade/Technical/Vocational Diploma Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Experience

Administrative Assistant or Secretarial Experience 2-3 years required

Additional Job Details (if applicable)

• Remote Type
• Onsite
• Work Location
• 425 Washington Street
• Scheduled Weekly Hours
• 37.5
• Employee Type
• Regular
• Work Shift
• Day (United States of America)
• Pay Range
• $17.71 - $25.28/Hourly
• Grade
• 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

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