Express Care Front Desk Associate — Patient Concierge

Mass General Brigham; Woburn (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a full-time Front Desk Assistant to join our Express Care team at 425 Washington Street, Woburn, MA. You will welcome and register patients, coordinate appointments, and collect demographic information to ensure accurate records.

The role includes on-call shifts and weekend coverage within a 7-day operation, with a focus on compassionate, patient-centered service. The position requires 2-3 years of Administrative Assistant or Secretarial experience and a High

Qualifications

• High School Diploma or equivalent required.
• Trade/Technical/Vocational Diploma Related Field of Study preferred.
• Administrative Assistant or Secretarial Experience 2-3 years required.

Responsibilities

• Welcome and register patients upon arrival, ensuring a friendly, professional, and efficient check-in experience.
• Coordinate patient appointment times over the phone, answer incoming calls, and assist with general questions regarding Express Care services.
• Collect and verify patient demographic, insurance, and registration information to ensure accurate records.
• Recognize patients who may require immediate clinical attention and promptly alert the appropriate clinical team members in accordance with established procedures.
• Collaborate with providers, clinical staff, and fellow administrative team members to support patient flow and daily practice operations.
• Assist with general front desk responsibilities, patient communications, and administrative tasks to help maintain an organized and welcoming environment.

Education

High School Diploma or Equivalent

Trade/Technical/Vocational Diploma Related Field of Study

Job description

Mass General Brigham is seeking a full-time Front Desk Assistant to join our Express Care team at 425 Washington Street, Woburn, MA. You will welcome and register patients, coordinate appointments, and collect demographic information to ensure accurate records.

The role includes on-call shifts and weekend coverage within a 7-day operation, with a focus on compassionate, patient-centered service. The position requires 2-3 years of Administrative Assistant or Secretarial experience and a High